Top Customer Queries: Your Most Asked Questions Answered

2 min. readlast update: 12.28.2024
  1. How do I activate my account after migration?

    Visit Liquid Brokers and log in using the same credentials as your Sway Markets account. Review and accept the Terms and Conditions to complete the process.

  2. Are my account balances and positions transferred?

    Yes, all balances, open positions, trading accounts, PAMMs, and investments have been migrated.

  3. How do I access my Previous Live Accounts?

    You can access your trading accounts through Liquid Charts using your previous Sway Charts login details.

  4. What platforms can I use for trading?

    Liquid Brokers supports trading via Liquid Charts, Liquid Charts Pro and also have MT5 which is only available in selected jurisdictions.

  5. What should I do if I encounter login issues?

    Ensure you’re using the correct email and password from Sway Markets. If issues persist, contact our customer support.

  6. Can I still access Sway Markets?

    All accounts have been migrated to Liquid Brokers, so anything related to your old account on Sway Markets is only accessible from Liquid Brokers.

  7. Is there an app I can trade on?

    At this time, Liquid Charts is not available on the App Store or Google Play, but you can download the Liquid Charts Pro application using the link: https://www.liquidbrokers.com/liquid-charts

  8. Why did I get transferred here from Sway Markets?

    As part of a strategic acquisition, your account with Sway Markets was transitioned to Liquid Brokers. This process automatically transferred all account details, including balances, open positions, trading accounts, PAMMs, and investments where applicable.
     

 

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