Help CenterIf you believe a trade did not execute as expected correctly or would like us to review a specific trade you may contact our support team to create a ticket for investigation.
To help us review your request as quickly as possible, please ensure you have your support PIN ready for verification and provide the following details:
- Account ID (e.g., ECN123456)
- Position ID / Order ID (10-digit number)
- Trading instrument (symbol) involved in the trade
- Detailed description of what occurred
- Screenshot or video showing the trade details
Providing this information upfront allows our team to review and escalate the request to the relevant department without delay.
How do I find my Order ID?
Your Order ID (or Position ID) is a 10-digit numeric code associated with each trade.
Click on the following links to locate the Order ID in the (MT5 OR LCP):
If you have difficulty locating the Order ID, our support team will be happy to assist.
Providing the required details helps us review your trade accurately and respond to your request as quickly as possible. If you need assistance submitting your request, our support team is available 24/7 and ready to help.