Trouble Connecting to Your Trading Account?

If you’re unable to connect, a few quick checks can help resolve the issue and get you back to trading in a secure and reliable environment.

✅ What to check:

1. Use your Trading Password
   Ensure you’re logging in with your trading password, not your investor (read-only) password.
   
   
2. Verify your login details
   Double-check your server, username, and password for accuracy. 
   
   
3. Close existing Signal account trades
   If you’re using a Signal account, make sure all trades from your previously connected account are fully closed before reconnecting.

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Our team is available 24/7 to support you. If you’re still experiencing issues, please reach out—we’re here to ensure a smooth and secure trading experience at every step.