Help CenterIf you encounter errors such as "Invalid Account," "Authorization Failed," or "Unauthorized", this typically indicates an issue with your server name or password. To resolve this, ensure you are connecting to our server: LiquidMarkets-Server.
Follow the steps below to troubleshoot and resolve the issue:
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Verify Login Credentials:
- Double-check that you are using the correct login and password provided when your trading account was created.
- Ensure that you are connecting to the correct server: LiquidMarkets-Server.
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Check Your Internet Connection:
- Confirm that your internet connection is stable and reliable. An unstable connection may prevent successful login.
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Reset Your Password If Necessary:
- If you suspect your password is incorrect, use the "Forgot Password" or "Reset Password" option to create a new one.
- Once updated, attempt to log in again.
If problems persist, feel free to contact our support team for further assistance.